1. Information Collection
(a) Information You Provide to Us. We collect information you provide directly to us. For example, we collect information when you create an account, participate in a survey, make a purchase, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, fax number, credit card information and any other information you choose to provide. Additionally, we store all the data that you provide about your unmanned aerial vehicle usage, including but not limited to telemetry data, pilot and flight data, and any other information related to your usage of the Services. Further information about how the information in your account may be used can be found in the Skyward Terms of Service that you agree to when you sign up for our Services.
(b) Information We Collect Automatically When You Use the Services. When you access or use the Services, we automatically collect information about you, including:
(c) Information We Collect From Other Sources. We may also obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information about you from third parties, including but not limited to identity verification services, credit bureaus, mailing list providers, and publicly available sources.
2. Use of Information. We may use information about you for various purposes, including to:
For information on setting your preferences for communication, and opting out, please see “Preferences” below. Skyward is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
4. Security. Skyward takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We use advanced security protocols that protect your information and help to ensure a secure online experience. Our website uses secure encryption to protect all credit card ordering information, including your name, address and credit card number, so it cannot be read in transit.
However, despite our deep commitment to your security, we cannot guarantee the total privacy of our system and recommend that you choose a strong, secret password to protect your account. In the event of a data breach by a third party, we will notify you within 10 business days of our discovery of the breach.
(a) Account Information. If you have established an account with us, you may update, correct or delete information about you at any time by logging into your online account or emailing us at firstname.lastname@example.org. If you wish to deactivate your account, please email us at email@example.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or achieved copies of information about you for a certain period of time.
(b) Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability or functionality of our Services.
(c) Promotional Communications. You may opt out of receiving promotional emails from Skyward by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.